SHIPPING
WHO DO YOU SHIP WITH?
We ship all our packages with DHL EXPRESS, one of the fastest and most reliable delivery couriers. Once your item is shipped you will receive a tracking number to follow the progress of the shipment. Please note that all of our deliveries are insured and that the customers are responsible for import duties, customs and local sales taxes levied by the country of destination.
HOW MUCH DOES IT COST TO SHIP MY ORDER?
FREE WORLDWIDE SHIPPING IS AVAILABLE ON ALL ORDERS OVER 350 €
DOMESTIC (Italy): € 8,00
WORLDWIDE: € 15,00
WHEN MY NASTRO PURCHASE WILL ARRIVE?
Your order is prep and shipped within 1-2 business days from your purchase so you can receive your order ASAP:
DOMESTIC SHIPPING (Italy): 1-2 business days
INTERNATIONAL ORDERS: 2-7 business days
For further information please contact us at info@nastroshop.com
HOW BACKORDERS PURCHASES WORK:
If your favorite Nastro piece is sold out you will have the chance to backorder it. Please note that pre-order purchases will be shipped witin 15 business days from the order day. If you have any further questions please contact us at info@nastroshop.com
RETURNS & EXCHANGES
ITALY:
Not sure about the perfect colour or simply not super-druper happy with the product that you have purchased from www.nastroshop.com? Don’t worry, if you are located in Italy you can return it within 7 days from the day of the delivery date for free and ask for a full refund of the purchase price (reduced of the shipping cost,) or for a product exchange.
In this last case we would like to inform you that if you exchange your product the shipping cost of the unwanted item will be free, otherwise you will pay the shipping cost of the second item you choose.
To Return & Exchange please fill this form – you will get a reply within 48 hours
WORLDWIDE EXCHANGES:
Not sure if the product that you have purchased from www.nastroshop.com was the one you really loved? Don’t worry, you can send us an exchange request within 7 days from the day of the delivery date to let us know why you are exchanging and which product you prefer: please note that we will ask you to cover the shipping cost of the returned item.
To Return & Exchange please fill this form – you will get a reply within 48 hours
WORLDWIDE RETURNS:
Not sure about the perfect colour or simply not super-druper happy with the product that you have purchased from www.nastroshop.com? Don’t worry, you can return it within 7 days from the day of the delivery date for free and ask for a full refund of the purchase price (reduced of the shipping cost).
To Return & Exchange please fill this form – you will get a reply within 48 hours
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HOW THE RETURN WORKS?
After we receive your Return & Exchanges filled form we will provide you a pre-paid DHL shipping label to return your purchase within 48 hours. Once we receive the product and after all the due checks made by our experts of the received product you will get your refund receipt within 30 days in the same form of payment you originally used for the purchase (reduced of the shipping cost).
Please note: to receive the refund, the product must be unused, in original boxes with original attached documents and accessories and must be returned from the original shipping address you have provided.
GET THE PRODUCT READY TO RETURN:
- Place the item that you would like to return back to the original boxes and don’t forget to include all the papers and accessories that were attached in the original package. Please note that all the products must be unused to receive the credit.
- Secure the shipping label that we will provide outside the plastic shipping bag and make sure that all of the shipping information are legible. Remember to remove all the previous extra lables from the
package.
- To send us the package back we kindly ask you to click in the DHL link that we have provided in the return form confirmation mail and book a pick up or drop the package at the closest DHL Access Point.
- Don’t forget to keep the Return Tracking Number and to monitor the package delivery status.
